OFFICE INFORMATION
Our practice has been locally owned and operated since 1998. From the beginning, our team have been committed to providing patients with the information they need to get to know us, our practice, and available treatment options. We are all committed to providing you and your family with exceptional care and compassionate services.
Please refer to the information on this page for information on scheduling appointments, insurance plans, and our billing policies.
Have additional questions? Give us a call! 920-437-8017
Contact Us
APPOINTMENTS
We know you have many choices when choosing a Dentist in Green Bay, WI, so we have made requesting an appointment a simple process via our website. If, for any reason, you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible.
FINANCIAL POLICIES
Knowledge is power, and the power of knowing what your financial options are will allow you to achieve and maintain the optimal oral health you and your family deserve. We strive to keep the costs of your dental care low - without sacrificing your standard of care.
PAYMENT OPTIONS
Standard Payment Procedure
The estimated* patient portion is required at the time of service. Payments of cash or check at the time of service are subject to a pay-the-day-of-service courtesy of 5%. Credit cards and debit cards are subject to the same courtesy at a rate of a 2%. MasterCard, Visa, Discover & American Express are accepted.
Internal Payment Plans
A payment will be required at the time of service. The remaining patient balance will then be spread over the course of no longer than three months. Specific arrangements will be made per individual case with this option.
External Payment Plans
If you qualify, CareCredit is a credit card used to pay for out-of-pocket medical expenses, including co-pays and any additional expenses. You can also use this account to pay for other healthcare needs, such as prescription and medical equipment.
Our Office accepts the 6-month plan option - no interest. You are welcome to apply in our office or feel free to apply online at your convenience at https://www.carecredit.com/
*Patients with insurance benefits will be given an estimated patient portion at the time that dental recommendations are treatment planned. Please be advised, the dental insurance carrier may pay less than or more than the actual bill for services. Any credit exceeding $20.00 on the patient account will be refundable upon the receipt of the insurance payment. Any credit less than $20.00 will be refundable upon patient request or it will remain as a credit on the account. Any balance due will be billed to the patient the last billing day of the month.
If you have questions regarding payment options, please contact our Business Team.
INSURANCE OPTIONS
As a professional courtesy to our patients, we will complete and submit all claims directly to your insurance carrier(s). However, having insurance is not a substitute for payment. You are responsible for issuing a payment for the estimated patient portion on the day of service.
Patients with insurance benefits will be given an estimated patient portion at the time that dental recommendations are treatment planned. The estimated patient portion is subject to the Standard Payment Procedure - payments of cash or check at the time of service are subject to a pay-the-day-of-service courtesy of 5%. Credit cards and debit cards are subject to the same courtesy at a rate of a 2%. MasterCard, Visa, Discover & American Express are accepted.
Determining Your Benefits
Please be advised, the dental insurance carrier may pay less than or more than estimated. Many insurance companies have fixed allowances or percentages based on your current contract with them, not our office. Please understand that it is ultimately your responsibility to pay the deductible, coinsurance, and any other balances not paid by your insurance carrier. Any credit on the account is refundable to the patient at their request. Any balance due will be billed to the patient the last billing day of the month.
- In the event the insurance payment is delayed or denied by your insurance carrier, payment in full is expected to our Office within 30 days from the date of service. Any outstanding balance over 30 days is subject to 18% annual interest.
- The estimated insurance benefits offered by your plan policy are never a guarantee of the actual benefits provided. At your request and as a courtesy to you we will file a pre-treatment estimate to your insurance carrier (please be advised that is not a standard procedure).
- If you do have plan specific questions, it is best to contact your insurance company directly. (Please see your plan insurance card for contact information).